FREQUENTLY ASKED QUESTIONS

Do you work at weekends and public holidays?


Yes, we offer a range of services outside of our normal working hours. we offer different types of pet visits, walks and our weekend dog trek. Please call us to discuss your specific needs.




What happens if there's an emergency with my pet?


In the unlikely event of some medical emergency happening to your pet whilst we are with them we will endeavour to do whatever we can to help them. We have basic pet first aid training and we will do everything in our power to stabilse them. We will obviously call you as soon as possible to let you know the situation. Wherever there is an immediate need, we will take your pet to a vet. If it is not possible to visit your registered practitioner then we will take them to the nearest available practice for treatment.




What if I have to cancel?


We know that plans change so we want to be as accommodating as possible. Cancellations that are confirmed with at least 24 hours notice will incur no charge. Any cancellations inside of 24 hours will be subject to the full fee due.




Do you offer Emergency Care?


Our busy, modern lives mean that plans can change for all of us. If you have a last minute need for someone to look after your pet (you have to work late or are unexpectedly delayed getting home, for example), we will always endeavour to help you. This service can also cover weekends and public holidays. All are subject to availability.




Can you administer my pet's medication?


Subject to prior, written approval and agreement, we will administer certain medication that your pet needs, whilst you have entrusted them to our care. It's best that this is discussed either at our initial 'meet & greet' or if it happens later, then we'd advise you to call us to discuss your specific needs.




Are you insured?


Yes, we have a specific Pet business Insurance, you can see a copy of it on our 'Certificates.' page. We have Public Liability cover to £5,000,000, Injury to Animals to £25,000, etc.




What are your Business Terms & Conditions?


We give you a copy of our business T's & C's when we come and do our 'meet & greet' with you or we can also forward these to you by email when you make your initial enquiry, it's up to you.




How many dogs will you be walking at any one time?


We are insured for up to 6 dogs but we don't want things to get too mad, so we like to keep it a little bit more managable with a maximum of 5 dogs per group walk or weekend trek. We believe this also enables us to provide each dog with more individual attention.




Do you arrange collection and drop-off from my home?


Yes, we will collect and drop-off your dog from home for you (or office, if that's what you need). If the location is within our service area then pick up and drop-off is included within the price, but if you're outside of this area we charge just £0.50 per extra mile. In addition, when we drop your dog back we'll give them a towel dry and put fresh water down for them before we leave.




Do I need to be home when you collect or drop my dog off?


No, we've been fully DRB-checked so we can be trusted with your house keys to make it easier for us to take your dog out. We'll even water your plants and pick up any mail for you, if you wish. Just let us know.




How do you transport my dog to its walk?


We have a 7-seater peope carrier with privacy glass and air conditioning to keep dogs cools. All dogs are fitted with a Kurgo vehicle safety harness (we have different sizes). These are one of the few dog harnesses that have been rigorously crash-tested for safety. These will then buckle your dog to their own seatbelt. We also have booster seats for small to medium-sized dogs, to enhance comfort and ensure they enjoy the view, too. Most dogs enjoy the journey in the car to their walks and like to see where they are going and what's going on outside. That's why we don't use a van, we want them to enjoy every moment including the anticipation of where they are going to go. We also carry a Hozelock PortaShower for those really muddy days, along with super-absorbent, quick-dry towels.




Can I see where you're taking my dog for a walk?


Yes! We place a GPS tracker on each dog before we let them out of the Holty Paws vehicle. the tracker is linked to an app and you'll have access to real time movement so you can see where they are. Obviously, this is first and foremost a safety measure for us in case a dog chooses to go AWOL so we can locate it quickly and get it back for a little debrief. We also upload short videos to our social media accounts whenever feasible, too, so you can see how they've been getting on during their walk with us.




How do you manage the dogs on a walk?


We firmly believe in non-threatening, positive reinforcement to encourage good behaviour. During our 'meet & greet' we'll find out what kind of things your dog likes (it might be specific treats or praise) to get when they have done something good. We'll then note this and use this to keep them from 'wandering off the beaten path', so-to-speak! If they are still determined to misbehave then we'll pop them on a long lead and discuss other things we could do with you, either by phone or in person. Sometimes one dog won't get on with another. In these circumstances we'll look to adjust the schedule and match them with a different group. If that is still not successful then we'll advise a solo walk for them.




What experience do you have with other animals?


We currently have our own rabbits, they've been with us for a few years now. We've also owned cats and other small animalsplus we have a great deal of experience with horses too. Gabriella has also completed an animal psychology course to ensure we can handle animals, even if they are unused to us. We know how to look after them all but most importantly, we want to listen to how YOU care for your own pets when we visit so that they get the same level of care from us when we visit during your time away.





Holty Paws offers a range of bespoke pet care services. Sometimes there's not enough space to tell you all about what we do and how we deliver our services. This FAQ's page answers some common questions about pet sitting and visits, senior dog care, pet taxi service, emergency and last minute pet care and much more.

OUR ACCREDITATIONS

ProPet First aid Training Certification
Disclosure Barring Service - CRB-Checked Certifiaton
National Association of Registered Pet Sitters and Dog Walkers UK - NARPS UK certification
NARPS UK - National Association of Registered Pet Sitters and Dog Walkers UK
UK Rural Skills Accreditation -NARPS U Pet Sittin & Dog Walkingbusines Course
Pet Business Insurance
OUR PET CARE SERVICES

Eastleigh, Chandlers Ford, West End, Hedge End, Whiteley, Park Gate, Sholing, Netley, Hamble, Bursledon, Swanwick, Locks Heath,  Fareham, Sarisbury Green,  Warsash 

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