FREQUENTLY ASKED QUESTIONS
Do you work at weekends and public holidays?
Yes, we offer a range of services outside of our normal working hours. we offer different types of pet visits, walks and our weekend dog trek. Please call us to discuss your specific needs.
What happens if there's an emergency with my pet?
In the unlikely event of some medical emergency happening to your pet whilst we are with them we will endeavour to do whatever we can to help them.
What if I have to cancel?
We know that plans change so we want to be as accommodating as possible.
Do you offer Emergency Care?
Our busy, modern lives mean that plans can change for all of us. If you have a last minute need for someone to look after your pet (you have to work late or are unexpectedly delayed getting home, for example), we will always endeavour to help you.
Can you administer my pet's medication?
Subject to prior, written approval and agreement, we will administer certain medication that your pet needs, whilst you have entrusted them to our care.
Are you insured?
Yes, we have a specific Pet business Insurance, you can see a copy of it on our 'Certificates.' page.
What are your Business Terms & Conditions?
We give you a copy of our business T's & C's when we come and do our 'meet & greet' with you or we can also forward these to you by email when you make your initial enquiry, it's up to you.
How many dogs will you be walking at any one time?
We are insured for up to 6 dogs but we don't want things to get too mad, so we like to keep it a little bit more managable with a maximum of 4 dogs per walker on a group walk or weekend trek. We believe this also enables us to provide each dog with more individual attention.
Do you arrange collection and drop-off from my home?
Yes, we will collect and drop-off your dog from home for you (or office, if that's what you need).
Do I need to be home when you collect or drop my dog off?
No, we've been fully DRB-checked so we can be trusted with your house keys to make it easier for us to take your dog out.
How do you transport my dog to its walk?
We have two 7-seater peope carriers with privacy glass and air conditioning to keep dogs cool and our other walkers have regular cars. We do not use vans or crates. We prefer that your dog wears their own harness but we do also have RAC-approved safety harnessrd in different sizes, too. These harnesses have been rigorously crash-tested for safety. We then buckle your dog to their own seatbelt or seat restraint. We also have booster seats for small to medium-sized dogs, to enhance comfort and ensure they enjoy the view, too.
Can I see where you're taking my dog for a walk?
We send you a feedback report via email each day after we've completed our walks. These give details of where your dog has been walked and what they got up to. We accompany this with some photos, too. This continues are theme of being entirely transparent with you and involves you in their fun as much as we can, who doesn't want more photos of their dog?
How do you manage the dogs on a walk?
We firmly believe in non-threatening, positive reinforcement to encourage good behaviour.
What experience do you have with other animals?
As a family we currently have our own rabbits, they've been with us for a few years now and we have our own dog, too. We've also owned cats and other small animals plus we have a great deal of experience with horses too. Gabriella has diplomas in canine behaviour, canine communication and animal psychology.
Holty Paws offers a range of bespoke pet care services. Sometimes there's not enough space to tell you all about what we do and how we deliver our services. This FAQ's page answers some common questions about pet sitting and visits, senior dog care, pet taxi service, emergency and last minute pet care and much more.